North Hudson Solutions is committed to providing timely and effective support for all our clients. Whether you need help with SEO, your website, logo revisions, or ongoing digital marketing – we’re here for you.
1. Support Hours
Our regular support hours are:
🕒 Monday to Friday, 10:00 AM – 6:00 PM (PKT)
Our regular support hours are:
2. Support Channels
You can reach our support team through:
Email: support@northhudsonsolutions.com
💬 Live Chat: Available on our website (during support hours)
📞 Phone: [Insert phone number]
📝 Support Ticket Form: Submit via our Contact page
3. What We Support
We provide support for:
Issues with your website (bugs, errors, downtime)
Revisions or updates as per your service package
Technical guidance for using tools we’ve implemented
SEO performance issues (based on agreed strategy)
Logo file delivery and minor revisions (as per contract)
4. What’s Not Covered
Our standard support does not include:
Major redesigns or feature overhauls (unless included in a new contract)
Issues caused by third-party services or self-made changes
Hosting-related problems (unless hosting is managed by us)
Emergency work outside of working hours (unless pre-agreed)
5. Response Times
We aim to respond to all support queries within:
⏱️ 24 hours (working days) for normal requests
⚡ 4–6 hours for high-priority issues (e.g., website down)
6. Emergency Support (Optional)
If you require 24/7 priority support or after-hours emergency coverage, please contact us to upgrade your support package.
Need Help?
Feel free to get in touch. We’re here to ensure your digital presence stays smooth, secure, and successful.
